Expert perspectives on airline retailing, travel technology,
and the future of customer-first commerce.
Retailaer and Air Europa are expanding the Travel Agency Portal to six new European markets — Belgium, France, Italy, Netherlands, Portugal, and the UK — building on the existing Spanish launch. The portal gives travel agents access to Air Europa flights, ancillaries, and third-party services through a unified NDC-powered interface.
Running an Order Management System (OMS) on top of an existing Passenger Service System (PSS) delivers strong commercial upside with far lower risk...
Understanding the distinctions between standalone OMS, order-based PSS platforms, and hybrid solutions is key to choosing the right path for airline retailing.
E-commerce mastered order management years ago. Why are airlines still catching up? Ann Cederhall explores the gap and the path forward.
Shopping baskets, not PNRs. Ann Cederhall clarifies what to look for when evaluating Order Management Systems for airline retail.
Understanding the meaning of 'modular' in travel tech - it's not just about IKEA kitchens anymore.
Streamlining the booking experience while maximizing ancillary opportunities for airlines.
Everything from payments to payouts with ease—secure, reliable, and fully compliant processing that drives financial performance.
Putting customers at the centre transforms your airline retailing strategy and boosts revenue.
From instant loyalty points to smarter disruption handling, Ann Cederhall's wish list captures what travelers actually want from airlines.
Is modern airline retailing genuinely transformative or just industry hype? A clear-eyed look at what's real, what works, and how airlines can actually succeed with retail.
Understanding the relationship between Offer & Order Management Systems and Passenger Service Systems is key to successful airline retailing.
Cost, Control, and Retail were NDC's founding goals. A decade later, how much progress have we actually made?
Modern strategies for maximizing revenue and customer satisfaction
Leveraging data and AI to deliver tailored experiences
Navigating the evolution of airline distribution channels
Streamlining transactions and improving conversion
Making data-driven decisions to optimize performance
Emerging technologies shaping the future of travel