Terms of Service

Last Updated: December 19, 2025

1. Agreement to Terms

By accessing or using Retailaer's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

These Terms constitute a legally binding agreement between you and Retailaer. We reserve the right to modify these Terms at any time. Continued use of the Services after changes constitutes acceptance of the modified Terms.

2. Description of Services

Retailaer provides a cloud-native Offer and Order Management solution for airlines and travel technology companies, including:

  • Dynamic offer generation and personalization
  • Order management and fulfillment
  • Payment processing and reconciliation
  • IATA NDC and ONE Order standard compliance
  • Real-time analytics and reporting

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with or without notice.

3. Eligibility

Our Services are intended for business use by airlines, travel technology companies, and related enterprises. You must be at least 18 years old and have the authority to bind your organization to these Terms.

4. Account Registration and Security

To access certain Services, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree not to:

  • Use the Services for any illegal or unauthorized purpose
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or disrupt the Services
  • Attempt unauthorized access to systems or data
  • Reverse engineer or decompile the Services
  • Resell or redistribute the Services without authorization
  • Use automated systems to access the Services excessively

6. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, software, and code, are owned by Retailaer or its licensors and protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your business purposes. This license does not include the right to:

  • Reproduce, modify, or create derivative works
  • Distribute, sell, or transfer the Services
  • Remove copyright or proprietary notices

7. Data and Privacy

Your use of the Services is subject to our Privacy Policy. By using the Services, you consent to our collection and use of data as described in the Privacy Policy.

For customer data processed through our Services, we act as a data processor on your behalf. You retain ownership of your data and are responsible for compliance with applicable data protection laws.

8. Service Level and Availability

We strive to maintain 99.99% uptime for our Services, but we do not guarantee uninterrupted or error-free operation. The Services may be unavailable due to:

  • Scheduled maintenance (with advance notice)
  • Emergency maintenance
  • Third-party service disruptions
  • Force majeure events

Enterprise customers may have specific Service Level Agreements (SLAs) defined in separate contracts.

9. Payment Terms

If you purchase Services, you agree to pay all fees as specified in your order or contract. Unless otherwise stated:

  • Fees are payable in advance on a subscription basis
  • Fees are non-refundable except as required by law
  • Late payments may incur interest charges
  • We may suspend Services for non-payment
  • Prices are subject to change with notice

10. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Services will meet your requirements, be uninterrupted, secure, or error-free, or that defects will be corrected.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETAILAER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Retailaer, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Content you submit or transmit through the Services

13. Termination

We may terminate or suspend your access to the Services at any time, with or without cause or notice, for violations of these Terms or other reasons.

You may terminate your account at any time by contacting us. Upon termination:

  • Your right to use the Services immediately ceases
  • You remain liable for all fees incurred prior to termination
  • We may delete your data after a reasonable retention period
  • Provisions that by their nature should survive will remain in effect

14. Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction - To Be Determined], without regard to conflict of law principles.

Any disputes arising from these Terms or the Services shall be resolved through:

  • Good faith negotiation between the parties
  • Mediation if negotiation fails
  • Arbitration or litigation in [Jurisdiction - To Be Determined]

You agree to waive any right to a jury trial and to participate in class action lawsuits.

15. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy and any applicable contracts, constitute the entire agreement between you and Retailaer.

Severability: If any provision is found invalid, the remaining provisions will remain in effect.

Waiver: Our failure to enforce any right or provision does not constitute a waiver.

Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

16. Contact Information

For questions about these Terms, contact us: