Next-Generation
Airline Retail & Distribution
Solutions

Maximise revenue, achieve targets and
deliver exceptional customer experiences
with our cutting-edge platform built for
Customer-first airline retailing with Offers and
Orders.

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Why Leading Airlines Choose Us

Tangible benefits of choosing Retailaer. Our next-gen Offer and Order platform delivers measurable results.

  • 3-5%+ conversion rates
  • 20%+ increased average order value
  • 60% customer retention rate
  • 25%+ ancillary revenue up-lift
  • 15%+ enhanced customer satisfaction score
  • 30% or less shopping cart abandonment
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Why Retailaer?

Built for IATA NDC and ONE Order standards

Dynamic Offer Creation

Create personalized offers in real-time based on customer preferences and behavior

How Dynamic Offers Work

  • AI-Powered Personalization: Machine learning analyzes customer behavior, booking history, and preferences to create tailored offers
  • Real-Time Pricing: Dynamic pricing engine adjusts offers based on demand, inventory, and customer segments
  • Smart Bundling: Contextual recommendations increase ancillary revenue by suggesting relevant add-ons
  • NDC-Native: Built on IATA NDC standards for modern airline retailing and distribution

Enables airlines to compete with OTAs by offering personalized, differentiated products

Instant Order Processing

Lightning-fast order management with seamless modifications and updates

Order Management Excellence

  • Sub-100ms Processing: Edge computing with global CDN nodes ensures instant order confirmation
  • ONE Order Standard: Single order record for all services—flights, seats, meals, baggage, and more
  • Seamless Modifications: Change flights, add services, or cancel bookings without re-booking or complex workflows
  • Real-Time Synchronization: Order updates instantly reflected across all channels—web, mobile, call center, airport

Process 10K+ orders per second with 99.99% uptime SLA

Real Revenue Uplift

Proven results with measurable increases in conversion and ancillary revenue

Measurable Business Impact

  • 3-5%+ Conversion Rates: Optimized booking flows and personalized offers drive higher checkout completion
  • 25%+ Ancillary Revenue Uplift: Smart bundling and contextual recommendations maximize ancillary sales
  • 20%+ Increased Average Order Value: Dynamic pricing and intelligent upsells boost revenue per booking
  • Real-Time Analytics: Live dashboards track revenue, conversion funnels, and booking patterns for data-driven decisions

Based on aggregated customer data across 204M+ orders processed over 12 years

Customer-Centric Design

Built around customer needs and experiences, not legacy systems

Customer-First Philosophy

  • Unified Customer Profile: Single view across all touchpoints—web, mobile, call center, airport, and partner channels
  • Preference Memory: System remembers seat preferences, meal choices, loyalty tier, and special requirements
  • Frictionless Experience: Simplified booking flows reduce abandonment and improve customer satisfaction
  • Proactive Service: Automated notifications for delays, gate changes, and relevant upsell opportunities at the right moment

Designed using IATA ONE Order principles for true customer-centric airline retailing

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Key Retail Fundamentals

Built on key retail driving principles

Frictionless Payments

Seamless and PCI compliant settlement with local and global payment options to secure conversion rates.

Unified Customer View

360-degree view of each customer across all touchpoints to enable personalisation.

Order Optimisation

Instant and simplified order processing for all products and services inclusive of refund and cancel.

Dynamic Offers

Create relevant offers in real-time that adapt to customer behaviour, preferences and context.

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Latest Insights

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Modular in Travel Technology

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Orders without friction

Streamlining the booking experience while maximizing ancillary opportunities.
REPORT

Payments your CFO likes

Everything from payments to payouts with ease—secure, reliable, and fully compliant.
BLOG POST

The customer-first revolution

Putting customers at the center transforms your airline retailing strategy and boosts revenue.
GUIDE

Beyond the PNR

Why traditional PNR systems hold airlines back and how modern order management unlocks opportunities.